FAQs

General

Do you have Wi-Fi?

Yes, we offer all guests free Wi-Fi traffic of up to 300 megabits. We also offer a payable Wi-Fi internet connection: € 9.00 a day for 12 megabits and € 12.00 a day for 25 megabits.

May we bring our four-legged friends?

We permit smaller animals to stay at a charge of €15.00 a day (food not included): they are not however permitted in the restaurants or the wellness area.

What are the check-in and check-out times?

Your room is available from 14:00 on the day of your arrival until 11:00 on the day of your departure.

Does the hotel have parking spaces?

The hotel offers free external parking. Indoor parking can be booked at a charge of €10.00 a day.

What are the standard comforts in my room?

All rooms have a colour LCD television, phone, safe and mini-bar.

Bookings

How can I pay for my stay and any extras taken in the hotel?

We accept the following payments:

cash (up to the limit permitted by Italian law)

credit cards (Visa, MasterCard, Eurocard, American Express, Diners).

Can I insure the deposit paid?

We advise you to take out “Europäische Reiseversicherung [European Travel Insurance]” with Hogast.

Which are the conditions for cancelling a booking?

Bookings are confirmed only once 30% deposit has been transferred, via either bank transfer or credit card.

Conditions

In case of partial or total cancellation we charge the following penalties:

 

Up to 30 days prior to arrival, no penalties

from 29 to 15 days prior to arrival, we keep 30% of the total

from 14 to 5 days prior to arrival, we keep 70% of the total

less than 5 days prior to arrival, we keep 100% of the total

no show: 100% of the deposit, we charge the balance for the booking.

 

Partial or total cancellation of booking(s) in Peak Season, namely

between 29th June and 2nd July 2018

between 4th and 19th August 2018

we charge the following penalties:

 

up to 50 days prior to arrival, no penalties (the deposit will be refunded)

from 49 to 30 days prior to arrival, we keep 30% of the total

from 29 to 15 days prior to arrival, we keep 60% of the total

from 14 to 5 days prior to arrival, we keep 80% of the total

less than 5 days prior to arrival, we keep 100% of the total

no show: 100% of the deposit; we charge the balance for the booking.

In case of late arrival or early departure we charge the due amount of the booking, without food&beverage services, i.e. dinner and breakfast.

We recommend our Guests to subscribe Hogast „Europäische Reiseversicherung“ travel insurance.

What are non-refundable prepaid bookings?

Non-refundable prepaid bookings refer to the special offers on our website that provide a 10% reduction on the official rate.

Bookings are confirmed at the time of payment of the total cost of the stay. This cannot be altered or refunded.

For non-refundable prepaid bookings we will issue a receipt for tax purposes at the time payment is made. If you require a receipt for tax purposes we would ask you to notify us at the time of confirmation of booking, providing us with your full invoicing data.

How can I pay my deposit?

Payment of the deposit is via bank transfer as follows:

CASSA DI RISPARMIO, La Villa branch
IBAN IT 06 I 06045 58180 000000053000
BIC/SWIFT: CRBZIT2B076

The deposit may alternatively be paid via credit card, providing the relevant data when booking or through click to pay on our web site (only with visa or mastercard credit card).

Miscellaneous

The management accepts no responsibility for personal items left unattended.