Cancellation policy & FAQs
General
Do you have Wi-Fi?
Yes, we offer all guests free Wi-Fi traffic of up to 300 megabits.
May we bring our pet?
What are the check-in and check-out times?
Does the hotel have parking spaces?
What are the standard comforts in my room?
Bookings
Which are the conditions for cancelling a booking?
A reservation is confirmed only after receiving the deposit equal to 30% of the booked amount, by bank transfer or credit card.
The booking conditions are specified in the offer.
No show: 100% penalty of the deposit paid and will be charged the remaining amount of the reservation.
In case of late arrival or early departure we shall will be charge the remaining amount of the reservation.
We recommend that you take out the Hogast EuropäischeReiseversicherung insurance for a fee".
How can I pay for my stay and any extras taken in the hotel?
Can I insure the deposit paid?
What are non-refundable prepaid bookings?
How can I pay my deposit?
The management accepts no responsibility for personal items left unattended.